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Saturday, January 28, 2006

A Free Year Of MSN Not Worth It.

When I purchased my computer it came with a free year of MSN. The service itself was almost not worth the no cost. Multiple times during that year I thought about canceling. I would like to tell you what happened after I canceled my service approximately 1 year and 1 month after starting it.

I received an e-mail stating that I had a balance owing of $21.95 and that I would need to go to a web site to update my credit card information, it had expired. I logged on and went to update my information. Since my account was canceled it would not let me update my credit card. I e-mailed MSN customer service stating that I could not update my credit card and requested they mail me a bill. I received a reply stating that they could not and the only way I could pay my bill was with a credit card. I e-mail back once again saying, I could not update my information on the web site, then how?
The response was to call 1-800-386-5550. I did as instructed and called. I asked if I could just pay my bill over the phone and was told the only way they could take a payment was to reinstate my service and update my credit card. I asked, “If you reinstate my service then I will be billed for something I’m not using?” The answer was yes. I did not want to pay for something I’m not using.
She told me to call 1-877-396-2798. I asked if she could transfer me and the answer was no, as they do not have the ability to transfer. I called the number she gave me and received the accounts receivable department. I asked if he could mail me a bill? The answer was no. I asked if he could take a payment over the phone? The answer was no. In fact he was surprised that I was told to call him, because the first person should have been able to help me.
He told me to call 1-800-632-0162 and guaranteed me that they would be able to take a payment. And of course he could not transfer me. So I did as instructed and called the third number. Now as you can guess, she was also not able to process my simple request of giving them money. She was also shocked that the accounts receivable person was not able to assist me, as that was his job. She did however process an escalation request and someone was supposed to contact me by the end of the week. I asked, “is this person going to be able to take a payment?” She did not know but guaranteed me that I would be contacted.
After getting off the phone with her I decided to give accounts receivable one more try. I called and spoke with a lady who once again I told my story to. She did not ask for my account information but did put me on hold. A few seconds later I was speaking with someone else, apparently she is the only person in that company with the ability to transfer calls.
The last person I spoke with, once again heard my story, put me on hold, then came back asking for my credit card information. I could not understand how he was the only person able to take a payment, but he did assure me that it was taken care of. I asked him if I could get a confirmation number? He had nothing to give me but did assure me that he took the payment. I asked for a rep i.d. or some way of referring to him? All he gave me was the name Skip.
I ended that call hoping my ordeal was over with and that the payment was taken care of. As you might expect it wasn’t. The payment never processed and in the end, I had to write to the Better Business Bureau. After a few weeks I received a letter from MSN that my charges were credited off.
So please if you are ever offered a free year of MSN internet service just say no, or if you have a friend or loved one who is thinking of using MSN please talk them out of it. There are plenty of other internet service providers to choose from who are cheaper, offer better service, and make it easier to give them money.

Sunday, January 22, 2006

The New War

The 80’s they had the war on drugs which is still going on and obviously will never be won. They have the war on terror, another war that will never be fully won, thanks to the obvious fact that each killed terrorist creates a new one. So, now they are creating a war on porn. This one just amazes me. They want Google to provide search information about some average Joe, who likes to sit at home in privacy and look at naked pics. This is insane, and not just because I’m one of the average Joes. It’s insane because the government is totally ok with promoting violence in movies and TV. But heaven strike down that poor sap, who likes naked women… or men.

Monday, January 16, 2006

When Dogs Bark

A few weeks ago I went to the mountains to do some sledding with friends and family. We had two dogs with us. At one point while on the side of a snow covered dirt road, digging the car out of the ditch and letting the dogs play in the snow. A couple comes walking down the road, the other dogs starts barking, which caused my dog to bark. The other dogs owner grabs her and I just say to the guy, “don’t worry she’s just barking she won’t bite”. His response, “you need to grab your dog before I hit it!” Well, let’s just say I wasn’t too happy about that, and let him know with a few words he better not even come close to hitting my dog. His response this time, “I don’t like to hit dogs but I will if I have to.” With a step closer to him, “I don’t like to break peoples noses either but I will if I have to.” At which point he got the hint, shut his mouth, and kept walking.

There is a lesson to be learned here, besides the lesson that the guy is just an A****hole. The lesson being, if you are out hiking and scared of dogs, just ask the owner to grab him or her. Because when it comes to pets, people tend to be a little protective, and not everyone is as nice as I am.

Thursday, January 12, 2006

Christmas Airline Drama

This is a little long but then again so were my flights....

Departed US Airways 6:30 AM To Philadelphia arriving at 2:33 PM. Hung out at the airport for a few hours waiting for my flight. They announce that they are looking for people to bump and that they will be putting them on a 9:00 AM flight the next morning. With my connections I would not be able to do that so if say if you have an earlier one that I could bump to I would. They have an 8:00 AM flight. This would only give me 10 minutes to get from one plane to another but since my luggage had already been loaded and would be waiting I decided to risk it, plus I have a plan. That night they put me up in a Sheraton Suites and give me a voucher for a round trip ticket anywhere in the US. I go to bed with a little worry about the next day. I wake up at 4:30 and get to the airport at 5:00 with my “plan”. I look at the flight schedule and see there is a 7:45 flight. This would give me 25 minutes to catch my new flight, which should be plenty of time. I talk to the guy at the counter and give him the story about my time constraints asking him if there is room on the 7:45 flight. He said he could get me an ever better flight leaving at 6:45 with American Airlines. At this point things are looking good. I get on the 6:45 flight and wait. The plane pulls out then back. The captain comes on and we wait. Around 8:00 they cancel the flight. There is no way I can make my connections at this point but since it’s the airlines fault I figure they should still be able to get me to my final destination. I come to find out this is not true. Since my flight was originally with US Airways they have little willingness to help me. They have flights that go to Puerto Rico then Curacao but they only agree to get me as far as Aruba and that’s all. And I was even being nice to the lady behind the counter, I guess I should have yelled. The offer no help with Dutch Caribbean. Even worse the flight they reschedule me on goes from Philadelphia to Miami on to Aruba with no stops in Puerto Rico. And they give me a $10.00 voucher for lunch. I get on my Miami flight and arrive in Aruba at 9:00 PM. I talk to the person at the counter and hope they can help me out, which they do. They put me on the 9:45 PM flight to Curacao. The plane gets delayed to 1:00 AM. Around 1:00 AM there is no plain and no Dutch Caribbean employees to talk to. There are thirty other people sitting waiting with me. An announcement comes on but since I don’t speak the language I am unable to understand but a large number of the people waiting get up and walk to another terminal, I decided to follow. Apparently the plane was delayed till 2:30 and moved. Around 3:30 AM I arrive at my final destination Curacao after two days of travel.

Tuesday, January 10, 2006

Today in the News

Something that I find interesting and irritating at the same time is all the hoopla over Samuel Alito’s confirmation hearings. I have two main reasons for this opinion. One, we all know that he is going to be confirmed, so hearing his answers to questions by a bunch of politicians is irrelevant. Why not just give him the damn job and move on! This leads me to my second point. Since it’s a no brainier that he will be confirmed and with a war in Iraq, rising medical and energy costs, don’t the politicians we vote into office have better ways of spending their time? Not only do they have better ways of spending time, don’t our news sources have more interesting things to report on? What’s the front of every headline? “Samuel Alito’s confirmation hearings” followed up way in the back about real issues that should concern people, like convicted rapist fathers being allowed to see and rape his 13 year old daughter. Personally a little discussion by our politicians on 13 year olds being raped is a little more important to me then a conservative in crowd judge, getting a promotion.

Monday, January 09, 2006

Wow Flashy Lights!!

You know one thing I hate, people who feel the need to slow down and look every time they see a car on the side of the road or flashing lights! “Oh look a cop pulled someone over, let’s slow down and cause everyone else to slow down in traffic.” I mean seriously they are on the side of the road, odds are they are smart enough not to jump out in front of you, so you have no need or reason to slow down for them. And you know what, if they do jump out of front of a car cruising down the interstate, then they deserve what the get. So having said that, why not keep you fucking eyes on the road and stay going the speed limit? That way you aren’t causing everyone behind you to do the same.

Friday, January 06, 2006

Stolen Parking Spot

This actually happened a while ago but since I didn't have the blog at the time, I'm posting it for my first bitching about people entry.I went to the bookstore to pick up a copy of Dreamweaver for Dummies. I’m driving down a row and see a great spot close to the front. The spot is on my left. As I’m getting ready to pull in, a car comes around the corner in front of me. I actually think about quickly pulling into the spot but decide to be nice and let the person drive through, since it’s obvious that I’m pulling into that spot. Guess what happens? Yep, the guy pulls into it. As he’s pulling in I give my horn a quick honk letting him know that was my intent, he continues to park. He gets out of his car, very tall old man, turns out to be 77 years old, as he later tells me. I yell out the window “I was going to park there!” His response, “What are you going to do about it.” Of course I get pissed, jump out, and start yelling at him. A crowd starts to develop on the sidewalk and security shows up. Some little girl starts calling me names and yelling at me. Basically everyone takes his side since he’s an old man. The security people acknowledge that it was probably my spot but don’t really do anything other then tell us to go our own ways… Moral of the story... don't be nice to people, they only take advantage.

Thursday, January 05, 2006

Blog Update

I can only say so much about the men's room at my office. So now my non existent readers, you will not only hear how my coworkers irritate me, you will hear about people I encounter, politics, news, and any other thing that just pisses me off. And don’t worry for those of you who love the men’s room updates, I’m sure many more interesting things will happen before I eventually get fired or hopefully laid off.