CEO’s Out of the Loop
I read this article on redtape.msnbc about how ceo’s think their companies provide good service, something those of us living in the real world know not to be true.
Of course the CEO’s think they have good customer service. They have their admin take care of everything for them. Most I’ve met can barely use e-mail, as compared to understanding a phone system IVR.
Oh, and being on the receiving end of those calls, when the admin calls. It usually consists of, “So and so, the CEO of whatever company needs this fixed right away.” Then everyone jumps to make it happen, as compared to when Joe Consumer calls.
Here is the full article - CEOS THINK CUSTOMER SERVICE IS GREAT