Customer Service at Magic Toyota

This was sent from a cranky reader. I can back up the statements about how crappy the service department is at Magic Toyota. I’ve had my truck serviced there when it was under warranty. It consistently took them days longer than they said it would… Yes days. And in on instance they didn’t even bother putting in two of the bolts on my skids plates. Instead choosing lay one plate on top of the other.

This is a case of the best and worst customer service all by the same company. I recently bought a car from Magic Toyota in Edmond's. My sales man is a gentleman named Sammy. I highly recommend him for anyone who is looking.

I bought this car January 24th and Sammy wanted me to leave it with the service department for a good detailing and changing the seats to leather vs. the fabric it had. I went back on the 28th and the car was still not ready. I had already turned in my rental and was counting on my new car to be done. Sammy was very nice and promised it would be ready by the end of the week. "The service department was having some issues" he said. According to some friends who use this service department this is a normal occurrence. I was able to borrow my sisters car but told him I need my car by the beginning of the follow week.


Tuesday Feb. 3rd I get a call from Frank one of the managers to come in that night. He did not say your car is ready, just come in. I have my sister drop me off so no matter what I have to have my car or I can’t leave. I am met at the door by Frank and Sammy. The truth comes out that my radio, heater and lights are not working on my new 2008 highlander. What's the problem I ask. The service department is working on it Frank say's. That does not give me much confidence considering what i have heard about them. The fact that they have had it a week and it was all working when I test drove it and bought it also makes me wonder what happened. "I have to have my car" so either give me a rental or a loaner.

This is the customer service i was talking about. Frank and Sammy walk me out to 5 cars they have for me to look at. One of them was even less money and a much better car. I drove it loved it and walked out the door with it within a matter of an hour and half. Sharon and her finance department already had paperwork for each car ready to go. I have no idea what happened to my original car but Sammy, Frank and Sharon went above and beyond to help me out. Needless to say I told them I very much appreciated all there work but will not be bring the car back for any service work. Thanks again to the group at Magic Toyota and to the service department you are all a bunch of looser's .

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