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Saturday, July 30, 2016

Drumpf U - The Making Of the Commercial

Monday, July 18, 2016

How Europecar Ireland Cheats Tourists out of Money

I often rent a car with my US credit card which covers me for auto insurance. This is the main reason I do that versus paying in euros locally. On my recent visit to Europecar at the Dublin city center location the agent told me that I need to have a letter from the bank proving my insurance coverage.  I responded the way I always do when rental companies ask this, that it is covered by my credit card company. This is very common for card companies to do in the US. It is one of the perks they offer to get people using the cards for rentals. This time however the agent working at the counter didn't accept that as an answer. He told me that when I received the confirmation from the booking it said that I need to bring it. It didn't say anything about insurance proof as you can see by the screenshot here. 

europecar sucks
Nothing here about bringing proof of insurance

He also said it was in the terms and conditions. If you are interested in searching through the T&Cs here is the link https://www.europcar.com/terms-and-conditions I couldn't find any reference to that.

He then told me, "It's probably because you booked through the US europcar site not the Irish one." Well no shit dude! Since I booked through a different site, it is a different company, so the information provided is different and enforced as per whoever the agent is. 

 I had him pull up my rental record and he could see I rented there numerous times before and when I pointed out that I had never been asked for that letter before he couldn't answer why. Either way, he forced me to pay for the insurance even though I didn't need it and could pull up my credit card benefits website on my phone to show him that it's included as a benefit. He told me he needed an actual letter from the bank. The most recent visit I brought in an actual letter from my bank dated and everything, but the guy didn't like it because it didn't have an actual value amount covered on the letter. 

What I really think this comes down to is a business practice of intentionally hiding information so as to charge people more. The majority of the renters are tourists and by not clearly providing this information but making it a policy they can then say at the day of picking up the car it's needed and "well, it is there buried in the terms and conditions somewhere, so now you have to pay if you want a car for the rest of your vacation." What can a tourist do? They already have reservations, a route planned out for driving around the country, and because of a car company wanting to weasel people out of a little more money they have to pay for it. 

Wednesday, May 11, 2016

Bad Snohomish PUD Customer Service Experience

If you've read this blog much you will know one of the reasons I have it is the curse of bad customer service. And before you say, "Maybe it's me." it's not. I always start off nice and friendly.

For example I recently decided to sell my house that I have been renting out the past couple of years. So last month, I moved the renters out, cleaned the place up, and put it on the market. I figured it would be a good idea to have electricity in the place while waiting for the sale to go through.

So I called Snohomish PUD in Washington State to setup the service for a month. When speaking to the agent I asked if I could have the bill sent to an international address which I gave her. She put me on hold and came back saying that wasn't possible. Fine I thought, I really only wanted the service for a month. She gave me the account number so I figured I could just look it up online and pay it that way. During our conversation she looked up the account I had with them previously so I assumed everything was fine.

About a week after my conversation with them, I received a bill in the mail at my Irish address for a deposit. Three things that bothered me about this. First of course that they wanted a deposit. I lived in that place for 10 years, had service with them for 8 of those 10 and paid the bill on time just fine. The second thing is that they spelled my name wrong. And finally, the obvious one is that they were, in fact, able to mail a bill to an international address.

So I called customer service, waited online for 20 minutes to speak to someone who wasn't all that friendly and gave me three options. The first was to pay the deposit. The second to send them a copy of a utility bill proving my good service with a utility. And finally to get a copy of my credit report and fax that in to prove my worthiness of having service with them.

Here's the thing, yes I could do all that. I could just pay the deposit, cancel the service in a month, get the deposit back. Now that I know they mail to an international address, I'd get the refund check. But I'd have to get it deposited and all that hassle.  I could find a copy of my utility bill in Ireland, which they probably won't accept because it's international and that's the way companies like this work. I could also go online get a copy of my credit score and fax it to them. But I don't want to do any of that. To lookup my credit score dings the score as we all know. And it's just a lot of hassle. Then after doing that I'd have to print it, fax it, etc.

I just wanted to have the service for a month while the place is on the market. So fine, I told her just cancel it. They don’t want to make money from me, even though it's only a month, then they won't. prospective viewers of the place will just need to look at it during the day. 

Tuesday, March 01, 2016

Bill O’Reilly The Wife Abuser

The O'Reilly Factor
Ha! That is karma for you. The latest news in right-wing hypocrisy is that loud mouth family values jackass Bill O’Reilly has been deemed unfit to care for his kids after assaulting his wife. 

Look, I can accept that people sometimes argue and get worked up but when a child says about her father that he"was choking her mom or had his hands around her neck and dragged her down some stairs." that's a little to far. Especially from someone who is a supposed spokesperson for family values. Or is this was conservatives mean when they say "Take America Back" that they want to take it back to the days when men can abuse their wives without consequences.

you can read the story here...

Wednesday, February 24, 2016

KKK For Trump

After the Nevada caucus all over the web we are seeing images of KKK supporters holding signs in favor of Donald Trump . This should be no surprise to anyone as he is clearly raciest with many of his statements. But doesn't that also make him anti-American?  Since he is so anti-immigration, in a country full of immigrants and descendants of immigrants. 


racists for trump

crazy for trump

Friday, January 15, 2016

Trump: Don't Give Him His Coat. It's Ten Below

Trump: Don't Give Him His Coat. It's Ten Below
Trump: "Don't Give Him His Coat. It's Ten Below"
Posted by The Young Turks on Wednesday, January 13, 2016

Thursday, December 31, 2015

Star Trek Fan Film Sued

Interesting article here worth checking out. Basically, a group of people is making a really well produced Star Trek fan film is being sued by Paramount.

The argument is that this film is really good and they don't want that out there. And judging by the preview I actually agree. I personally can't stand the reboots. They are basically sci-fi action films with no useful story. What these fans seem to be doing, is making a film that is actually more true to the original films with story and dialog instead of constant action sequences,and lens flair everywhere.

I do see the point to an extinct as this is an owned intellectual property, that they are in essence ripping off, but if CBS and Paramount were smart instead suing them they should offer to partner with them and help them make the film. It would be good for the franchise, good for the company, and good for anyone who misses Star Trek and wants it back to the way it should be.

Here is the link to the article.


Friday, December 11, 2015

Douche-Bags at the Gym

One of the many reasons I hate going to the gym are the other people at the gym. This guy was getting ready for his workout and was doing his hair and plucking his eyebrows. Yes, before going to work out, obviously in the hope s of meeting some chick he was fixing himself up. 


It's sad that they need this sign, but it's true. I once witnesses a guy blow-drying his back and chest hair with it. 

Tuesday, November 24, 2015

Darn Homeless People Ruining Pictures

Dublin Girl’s Xmas Shopping Selfie Ruined By Homeless Man In The Background... read the full story here...

Tuesday, October 06, 2015

TNT and the TSA

Really? Did a TSA agent really think that a bunch of people were traveling with dynamite in clearly labeled TNT bottles? Idiots! 


Thursday, June 11, 2015

My Prayers are With You

Why is it that when people are dying or something bad happens suddenly everyone's prayers are with them? Yet they don't care enough about the person to pray the rest of the time? And on top of that, what exactly are they praying for? Are they praying that the person doesn't die, even though they might be suffering? Or are they praying that the heathen gets into heaven after the person dies? If God exists, which of the prayers does he listen too? The person who believes the most or prays the loudest or is a member of the correct religion?

Friday, May 15, 2015

John "The Bully" Boehner Being Stupid

Image Source
After the recent Amtrak crash a reporter asked John Boehner about Republicans cutting funding for Amtrak and infrastructure. In response to what sounds like a valid question to me, Boehner the  current Speaker of the United States House of Representatives responded with "Are you really going to ask such a stupid question? Listen: You know they (Democrats) started this yesterday. It's all about funding, it's all about funding. Obviously, it's not about funding."  and the sad thing is, this is the top Republican in the house. It might not be about funding, but it might also be about funding.

Some other dumb statements by Boehner:

"We should not be judged on how many new laws we create. We ought to be judged on how many laws we repeal." In trying to justify his leadership of the do-nothing congress. - Source

"Redefining marriage diminishes the social pressures for husbands to remain with their wives and children, and for men and women to marry before having children." Ummm, yeah. Because prior to legalizing gay marriage husbands and wives always stayed together and waited until marriage before having children.   - Source

In regards to Obamas agenda “We're going to do everything — and I mean everything we can do — to kill it, stop it, slow it down, whatever we can." Well that is a good attitude to have John. - Source

"the idea that carbon dioxide is a carcinogen that is harmful to our environment is almost comical. Every time we exhale, we exhale carbon dioxide. Every cow in the world, you know, when they do what they do, you’ve got more carbon dioxide" I don't think I need to comment on the stupidity of this one. It stands on its own. - Source

Friday, May 08, 2015

No Vote Can't Find Models

I made a joke when I saw the image that the vote no campaign is using in Ireland. The couple in the image didn't look Irish to me, which seemed funny because it is about Irish families.

Well it turns out, that the couple in the picture support gay marriage. The couple in the image allowed a friend to use it for stock photography, and the no campaign bought it for that. Apparently the no campaign couldn't find an actual couple who wanted to be the faces of the no so they had to buy one.  


Read the full story here.. 

Friday, May 01, 2015

Vote Yes Ireland

Living in Washington state where we voted yes to legalize marriage, I want to encourage everyone in Ireland to vote yes on May 22nd. Washington hasn't fallen into the ocean, god hasn't thrown balls of fire down, and people haven't started trying to get married to their horses or other pets. In fact, life has continued on just like it did before.

Marriage Equality Ireland

So vote yes Ireland!  

Wednesday, March 11, 2015

Double The Police Shootings

In this weeks episode of police shooting unarmed people, we have double the shootings.

The first in Atlanta police shoot a naked unarmed man. Apparent easier to shoot him than to accidentally touch his dick by wrestling him and restrain him.

And in Wisconsin police shoot an unarmed 19 year old

Yet somehow with all the shootings the police departments still think they are in the right, go unpunished, and the government does nothing. 

Wednesday, March 04, 2015

Denver Police and Excessive Force

And in today's episode of police behaving badly Denver policeman accused repeatedly of excessive force taken off streets.. read about it here..

Friday, February 27, 2015

Climate Change Denier Paid by Energy Companies

No surprise here

 "A leading climate change denier whose work has fortified right-wing political arguments for years, was paid more than $1.2 million by energy companies."

Red the full story... 

Thursday, February 26, 2015

Throw Rocks - Get Shot By Police

"Police officers who fatally shot a Mexican farm worker in Washington state after he pelted them with rocks fired 17 shots at the man, striking him five or six times"

Read full story here... 

Wednesday, January 28, 2015

UPS Can't Deliver

Image Source
I love how I always get stuck dealing with poor customer service as it gives me something to write about in this blog. My latest issue is with UPS who have posted about before.

I ordered some books through Amazon, specifically the publishing division Create Space. The books arrived but some of them were water damaged. It had been raining quite a bit so I didn't think much of it that UPS couldn't keep the box dry. So I called Amazon and told them the issue and they promptly reshipped the order. A few weeks go past and I received an email from Create Space saying, "We have been contacted about a package pending delivery. We were contacted today by UPS regarding order #, they contacted via email and tried to call, however there was no phone number in the account. Please call UPS and provide them with the tracking number so you can arrange a delivery today. Otherwise the package will be abandon as today is the last day they can keep it."

Notice they said that UPS tried to contact me via email. I can clearly state, they didn't not try to contact me via email. So this was the first I heard of the reason for the delay. Which I was wondering about but since it was over the Christmas holiday I figured that was the reason for the delay. Anyway, I called UPS that same day to find out why they weren't able to deliver it and it turns out that they had my name on the package but not the business that I was receiving it at. I was having it sent to my work because I knew someone would sign for it. After speaking to the person on the phone, he said he had it corrected and it would be getting shipped to the correct address.

A few days go by and I checked the UPS website to see what the status was and it said, "The company or receiver name is incorrect. This will delay delivery. We're attempting to update this information. / This package was abandoned by both the sender and receiver."

So I called again and spoke with someone who we will name Hellen who told me that the package was considered abandoned and was going to be destroyed. Yes, destroyed. Luckily it was just some books but what if it was some one of a kind family heirloom? I explained to Hellen that I spoke with someone the previous week who told me he updated the name correctly. She looked and said they had a record of it, but there was nothing she could do now. So after some back and forth she told me I could have the shipper contact them. I respond with, "let's contact the shipper right now. I will do a three way call and get this sorted." but Hellen wasn't allowed to do three way calls. So I respond, "so what you are telling me is, your company messed up the shipment and you are not going to try to correct that?" She responded with a yes. That the policy is that they can't do anything. So like most people would do in this situation I asked for a supervisor. After some back and forth about this, she puts me on hold and eventually comes back to me that her supervisor is on a call with another customer. Apparently I'm not the only one with UPS shipping issues.

After getting off the call with the unhelpful "can't do anything" girl Hellen, I contacted Create Space who told me they will reach out to UPS. I don't know for sure if they actually did, but I can say I never heard back from Create Space even though the person I talked to said she would email me after contacting UPS.

Later that evening someone we will call Ernesta from UPS the manager of Hellen calls me back. She basically says the same thing, that even though UPS is at fault she can't do anything for me. What I get out of this conversation is, UPS is a shipping company who employees delivery drivers who can't deliver packages to an address, can't updated a shipping name correctly, and have customer service centers employed with people who can't actually provide service to customers. FYI, technically I'm not a customer. According to Ernesta Amazon is the customer not me. But she is not allowed to contact her customer Amazon with me on the phone, the not a customer.

After going back and forth she says something about being able to contact the delivery people, the ones who actually work in the warehouse and drive the trucks. So I say, lets contact them. Of course she can't do it herself but says she will reach out to someone and have them contact me. I'm doubtful that this will happen but relent and eventually get off the phone.

Approximately two hours after that call, as I was walking home, my phone rings and it was someone else asking about my issue. I started telling her the scenario and about halfway through she puts some guy on the phone who she introduced as her supervisor. I stared telling him my story about the hassle, being told my stuff is going to be destroyed, etc. He quickly told me that's not what happens that they actually put it up for auction after it sits for a year. But what he really does that was helpful was he makes note of the correct name on the address and says he will get it right out to me. Two days later my packaged arrived. I was on the phone for about 3 minutes to this guy and he somehow was able to solve the problem that multiple calls to the customer service people should have been able to solve.