Customer Service: By going to a website, searching for what I want, and placing my order virtually, I don't have to deal with waiting in line or dealing with rude or unknowledgeable sales people.
I recently took a trip to my local Sears in search of a new microwave. I specifically stopped at Sears first as I know they aren't doing well financially, and I wanted to help them out. After looking at the microwaves and not having anyone offer assistance, I tracked someone down. That someone then called someone else to help who was supposed to be knowledgeable on the products. She was not knowledgeable. So I went to Best Buy and bought one.
Availability of Products: When going to a retail location, I try to choose a local business instead of a chain. This can be difficult to do at times, but can be accomplished.
Besides blogging, I have a few other hobbies, such as collecting coins. My collection isn't fancy, my coins are worth face value as they are circulated, but it's still a hobby. I decided to start collecting state quarters and presidential dollars. So, I went to a local coin shop to get a couple of albums for these collections. The proprietor of the shop had the presidential dollars for sale, at 3 bucks each, but he didn't have any albums available to put them in. And the one album he had for the quarters was lame, leaving me to do the thing I usually have to do, I went online and ordered the albums I wanted. Never to shop at his store again.