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- The End of James Kim
- Everyone should walk as fast as me
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Thinking about going into the oldest profession in the world in these hard economic times? If so, give it some thought and planning before ...
One of the joys of working for Microsoft as a vender or contractor is you are not a full time employee, which of course means you are treate...
Image Source I love how I always get stuck dealing with poor customer service as it gives me something to write about in this blog. My...
10. His moustache. 9. Oprah. Do I need to say anymore? 8. "Dr. Phil had his producers bail out Mercades Nichols, one of the six teenag...
Some helpful tips for the typical drive-tard out on the roads. The turn signal is to the left of the steering column. Click it up when tur...
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Thursday, December 28, 2006
Oh, and one other thing, you are the only one who cares about that cute thing your child did the other day. You ever notice how when telling a story, peoples eyes glaze over. There is a reason for that, is because they don’t care and are spacing off during your boring ass story.
Wednesday, December 27, 2006
Friday, December 22, 2006
Thursday, December 21, 2006
Wednesday, December 20, 2006
Think about this, the criminals know that if they do break into a house, the police aren’t going to try to catch them. The criminals know, if they murder someone, the police will spend about one day, trying to catch them. And even if they are caught, they will get a short sentence and be back on the streets. More than half our prisons are full of people on drug crimes. Most drug crimes are NOT violent, and really cause no harm to anyone, other than the user. Politicians and police use drugs as an excuse for more serous crimes, but in reality it’s a small portion.
What do our police do instead of crime solving? They sit on the sides of roads and write speeding tickets, or they hang out in Starbucks. Don’t believe me? I used to work for Starbucks, for many years, trust me, I know. If you can actually get a cop to show up in regards to a crime, it is hours later, and they have a I don’t care attitude about it. They file the report and they go back to drinking coffee and writing tickets.
If the government really want’s to reduce crime, I have an easy solution, hire people who care. Then take some of the billions of dollars that goes to the DEA, and spend that on fighting real crimes, instead of busting some sixty year old lady pot dealer.
Monday, December 18, 2006
Thursday, December 14, 2006
Not that this letter will actually go to Steve but here is a copy of a letter I’m writing to Apple about how much I hate my IPod and issues I’ve had with it.
Attn: Steve Jobs
Approximately two months after purchasing my IPod I began having issues. After another month or so, I called into customer service and it was told that I needed to send the IPod in for service. I was sent a return box, I sent my device in, and received it back. I was able to use the device for a couple more months before different issues started. I called again about a month ago. The person I spoke with, walked me through the same troubleshooting I had already done, via your website. He let me off the line saying it would be working, without verifying it actually was working. It was after 6:00pm by this point. I’m assuming he wanted to go home. The IPod was not working. I called in again a couple of days after that, after holding and talking to multiple people (one person was rude and argumentative), I was sent another return box. After returning that device I was sent a replacement (different device this time), I plugged the replacement Ipod in to my computer and of course it didn’t work either. I called again, received horrible customer service, and am now being sent another return box.
- Multiple issues with IPod(s), different issues requiring sending in the devices for repair.
- When the return box is sent to me it requires a signature. This is an empty box, I see no reason to require a signature.
- When IPod is returned to me it does NOT require a signature. IPod is left on front porch while the empty worthless box is not.
- Customer service is only open till 6:00pm, since most people work till 5:00pm they are rushed to call in.
- Out of my multiple calls into customer service, every call I made, I experienced long hold times.
- After calling in had to be transferred, hold, and repeat my issues.
- Did not feel any sympathy towards my issues by the customer service agents.
Having worked in the telecommunications industry, and now in the software industry, both dealing with customer service, I can understand what the job is like. I can also understand that people sometimes just get unlucky when it comes to electronic devices. What I can’t understand, is how a company doesn’t take the time to properly train its customer service agents to show empathy for its customers. Not once did anyone actually say, “I’m sorry you’ve had so many problems with your IPod.” The most recent customer service agent sounded stoned, mumbled, and I had to repeat information to him multiple times (slowly). I also don’t see how it’s a positive experience to require signatures on empty boxes while not requiring a signature for the actual devices.
I’m in the market for a new computer and was considering switching to a Mac. I even went down to my local store, talked to a sales rep, and have been reading online reviews and checking forums. As of now, I’ve decided to stick with a PC. If Apple can not make a working product in something as simple as an IPod, how can I expect a working product in a$2,000 computer? If Apple can not provide quality customer service, how can I expect to receive quality service if needing to call in for issues on that computer?
I realize that I’m only one customer, and in the grand scheme it’s not going to affect your business on a whole, but I can also assume I’m not the only person with such issues, especially giving the long hold times when calling in for service.
Your company might be the number one media player on the market today. But with more and more people experiencing issues like mine, and alternatives being released, the IPod will end up being what the Apple computer was in the 80’s and 90’s, something everyone had but no one has.
Wednesday, December 13, 2006
This whole story was all over the news this last spring. Now, even though they found what seems to me like a decent amount of evidence, and who knows what they found that wasn’t told to the news, the police still have not found her killer. I only worked with Nicole, so I’m not close to the family or anything, but for some reason I can’t help but think that, the detectives have since filed away this case, and are now sitting around the office ass grabbing and have more or less forgotten that a person actually lost their life, and a family lost a loved one.
Tuesday, December 12, 2006
- Christmas Music! – Everywhere you go from thanksgiving to Christmas they are playing it, and it’s all the same songs over and over again.
- A person who you weren’t planning on buying a present buys you one, so you end up obligated to buy them one in return.
- People who are too lazy to write Christmas so they write x-mas instead.
- People of other religions and beliefs, who protest things like trees in school and other Christmas items. Damn it people, get a fucking life and stop wasting everyone’s time!!!
- Going to the store/mall - There is never any parking, it’s always packed, people are rude, and they are usually out of whatever I want.
- How just about every musician has to come of with a Christmas song or album, which usually consists of crappy remakes.
- Presents – the gifts most people get are lame ass crappy items that if I really wanted, I would have already bought for myself. Now I just have more junk for the garage, closet, or attack.
- Adam Sandler’s Honica song - I liked it the first thousand times but come on, isn’t it getting a little old to hear it every freaken year!
- Seattle retards that can’t drive in the snow, or for that matter any retard who can’t drive in the snow.
- People who don’t like the term “Merry Christmas” because it’s offensive (see The Rooster).
Monday, December 11, 2006
Ok, people this is really starting to get old!!! I’m sure by now, we have all heard about James Kim, his family being stranded, and him dying because he wondered off into the wilderness. Yes, I guess it’s sad he died. And yes too bad for his family. But come on!!!! Why is this such a big deal?!?! It’s not like it’s the first time something like this has happened, yet every time I check the news lately there seems to be a story about it. Did they forget about a little something called the war in Iraq, where dozens of people are dying everyday.
Besides constantly talking about this, cnet (company he worked for) is putting together information for people on how to survive. Survival and prevention tips. Multiple things about this piss me off. The first is that cnet is a technology site and normally doesn’t do news like this. But of course since it’s someone who works for them, now it’s newsworthy. The second thing that pisses me off about this, is the types of advice they are giving on survival;
- portable cell towers – sure, that’s reasonable and totally inexpensive.
- Get a CB – yeah because CB’s are all over the place these days.
- personal locator beacons – available all local 7-11’s I’m sure.
- a Web 2.0 company could create a "fail-safe service" that would raise the alarm if you go missing. – great, now just start the company.
- GPS system – “Hey honey, looks we are stranded on a logging road. Aren’t you glad I brought the GPS unit?”
It goes on. There are some actual useful suggestions but mostly it’s crap. You want to know why he died and just about everyone who posted suggestion would die in the same situations? Because they have absolutely no common sense. That’s the problem with these people, they sit behind desks all day, thinking about IPods, camera phones, and new computers, and they spend no time thinking about how to do anything useful. The corporate environment does NOT promote out of the box thinking and by sitting in a box all day, you loose your ability to think beyond it.
You want to survive in the wild? Use the other side of your brain!!! I posted a couple weeks ago about a guy in the exact same situation. Guess what? He survived because he wasn’t a dumbass.
And finally, a story on NPR The Heroism of James Kim I quote, “He must have been an extremely amazing individual. I would only hope I could do the same for my family." You do!!! You only wish you could get stuck in the woods then crawl off into the snow to die for them. Wow, that’s just great of you. Personally I’d prefer to one up it and live, but hey that’s just me.
The easy resolution is just to have everyone walk as fast as me.
Friday, December 08, 2006
At Cingular for Christmas, you get nothing! As a contractor for Microsoft, the company I contract through (Volt), has a holiday party and gives a fleece jacket to everyone.
Cingular, suck my hairy ass!!!!!
Thursday, December 07, 2006
Wednesday, December 06, 2006
Here is my first. Actually, I shouldn't say this is the first, I've posted in the past on cop stupidity. Anyway, check out this link, basically the story is about some hippie who got stuck in the woods on some logging road. The police incompetence comes in when the family is basically saying, “Hey we are pretty sure he’s down this road”. The response, “sheriff's deputies said the road already had been searched” This family has apparently dealt with the police before, because they didn’t believe them, and hired a bunch of snowmobile riders to cruise down the road and check. Guess what? They found the guy in his vehicle on the snowed in road. The lesson here, cops are lazy lying bastards.
I also want to throw out props to the hippie, for surviving two weeks with his car stuck on a snowed in road. A similar story about a family in the same situation, the guy in this story, didn't make it.
Tuesday, December 05, 2006
At the check out stands, the lines are down the isles they are so busy. I normally use the self check but had a pretty big cart of items, so I got in line for one of the checkers. About the time I make it to being third, the checker swaps with someone else and leaves. The girl who takes over doesn’t know the code to unlock the register so that she can start checking. She has to try calling the first girl, who must be out having a cigarette or taking a crap because she doesn’t come back, until after many calls and lots of waiting. The lady eventually comes back and shows the new girl how to log into the register. I’m using the word new, as it’s obvious this second girl is new at checking.
She rings up the first person, then goes to ring the second people. This group is a Mexican mom and her daughter. The mom can’t speak English and the approximately ten year old daughter has to translate. The daughter tells the checker their phone number (Albertsons requires those stupid ass shopping cards) which doesn’t come up. Rather then hassle with it, the checker just gets another card and uses it. The checker is very flustered throughout this process. The Mexican family then hands the checker either a gift card or WIC card. The checker takes a few minutes how to figure out to ring this as well. Then the final total comes about $11.00. The Mexican lady hands the checker a $100.00 bill. The checker then starts trying to total and cash it out. Basically, she can’t figure out to ring up $100.00 cash. She yells over to the checker in front of her, “How do I ring in $100.00 cash?” He responds with “1 0 0 0 0 cash.” She presses some buttons but still can’t get it, so she asks the checker behind her. That checker responds with the same answer, “1 0 0 0 0 cash.”
On a side note here, I actually used to be a checker for Albertson, trust me it’s not hard. She should have the total amount showing, she types in the number one, then the number zero four times, then hits the cash button. It’s not rocket science. But also having been a checker, I remember being very flustered at times when starting out as well.
Anyway, back to the story. She eventually figures it out and the till opens, of course she barely has enough money to change out the $100.00 bill, but she manages to do it and that lady leaves. Now it’s finally my turn. You can also note here, that just about everyone in line behind me has moved to other registers, I was more or less stuck at this point, since I had already placed my items on the rotating counter. She start ringing me up and after talking to me about my frozen items, and feeling the need to dig through my pile and ring those first, then incorrectly charging me on some of my produce items, she finally finishes. I’m in no mood to correct her so I pay and leave.
By the time I left, I had probably been in that store for nearly an hour. And half that time was spent in the checkout line.
It’s shit like this that makes me so fucking cranky!!!!